Last updated: October 27, 2026
Third Ring ("we", "us") provides an AI phone-answering service for businesses such as property management companies ("customers"). This policy explains what information we handle and why.
Phone calls. When someone calls a number answered by our service, we process the call audio, a transcript, the caller phone number, the time and length of the call, and details the caller gives us (for example name, address, unit, and a description of a problem). Callers are told that the call is recorded.
Customer staff. For each customer we keep contact details (name, work phone number, role) of the staff who receive alerts, and a record of when they agreed to receive text alerts.
Website. Our website is informational. We do not use advertising trackers.
We use this information only to provide the service to our customer: to answer calls, to record and route maintenance or service requests, to notify the right staff member by text message, and to let the customer review its own calls in a private portal. We also use it to keep the service secure, to fix problems, and to measure usage and cost.
We send text messages only to staff of our customers who have agreed to receive job alerts. Mobile numbers and text-messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. See our SMS alerts page for details and how to opt out.
We do not sell personal information. We share it with the customer whose line was called, and with service providers that help us run the service under confidentiality and security obligations: telephony and voice-AI providers, cloud hosting and database providers, and text-message carriers and providers. We may disclose information if the law requires it.
Each customer controls how long its call records are kept. We delete a customer's data when the customer ends service or asks us to. People who called a customer can ask that customer, or us, to delete their call record by writing to the address below.
Data is stored with reputable cloud providers, encrypted in transit, and each customer can see only its own calls.
The service is not directed to children under 13.
We may update this policy and will change the date above. Questions or requests: hello@thirdringai.com.